Right of Cancellation


A consumer in terms of the AGB is a natural person who enters into a legal agreement for primarily non-commercial reasons.



You are entitled to cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the product(s) purchased.

You must inform us of your decision to cancel your order at the following address:

Cantina24 - Mario Pacillo

Pideritplatz 2

D-32825 Blomberg / Lippe


E-mail: kundenservice@cantina24.de

Phone: 0049 (0)5235 97 47 3

Fax: 0049 (0)5235 99 24 21


Your notification must be explicit and transmitted in writing (e.g., by mail, fax, or e-mail). You may use the downloadable template for this purpose, which is available below.

To meet the cancellation deadline, it is sufficient for you to send your notification before the 14 days' cancellation period has expired.



We will reimburse all payments received from you for the product(s) purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above notification. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest.

You must return the product(s) no later than 14 days from the day on which you communicated your cancellation. Please use the following address:

Cantina24 - Mario Pacillo

Pideritplatz 2

D-32825 Blomberg / Lippe


To meet the return deadline, it is sufficient for you to ship the product(s) before the 14 days' return period has expired. You will have to bear the direct cost of returning these products. You may be liable if the value of the products returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics, and functioning of the goods).



The right of cancellation does not apply to:

the supply of goods made to your specifications or clearly personalized;

the supply of goods which may deteriorate or expire rapidly;

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and

the supply of alcoholic beverages the price of which was agreed when the sale was confirmed but which can only be delivered 30 days after the date of the contract of sale and whose actual value is dependent on fluctuations in the market which we cannot control.

The right of cancellation ceases to apply to:

the delivery of products that are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery;

the delivery of products that, after delivery, are inseparably mixed with other items; and

the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.