Customer Information (Payment and Shipping)
! WE ONLY SELL TO PERSONS 18 YEARS OR OLDER !
Pursuant to Germany's Jugendschutzgesetz (Youth Protection Act), please note that we will not sell or deliver alcoholic beverages to persons under the age of 18. By placing an order, you confirm to Cantina24 - Wine shipping that you are at least 18 years old and legally entitled to purchase alcoholic beverages. According to our policy, only individuals who are of legal drinking age can receive wine shipments from Cantina24. By placing an order, you agree that an adult will be able to accept delivery.
By accepting these Terms and Conditions of Sale and Use (AGB), you confirm that you are at least 18 years old.
1. BANK TRANSFER
This is a regular bank transfer that you yourself will need to initiate once you have placed your order, either online or in person at a bank of your choice. (See above for an example of a typical bank transfer form used by German banks.) Please do not forget to include your Cantina24 Order Number with your bank transfer. Depending on the bank, usually takes 1-3 days (a little longer in the case of bank transfers from abroad) for funds to reach us. Customers who opt for a foreign bank transfer may be charged additional fees by their local bank. The product will be shipped once the money has been received. With this payment option, we offer a discount of 3% of the invoice amount, which will be deducted automatically.
If you have a PayPal account, this payment option is available to you.
Once you have submitted your order, you will be automatically redirected to the PayPal website to complete the transaction. In the event that a technical glitch prevents you from completing the automatic payment, please be advised that it is possible to make a manual payment by logging into your PayPal account and sending the order total (accompanied by your Order Number) to firstname.lastname@example.org.
Detailed information about the different PayPal payment options can be found here: PayPal. These payment options are free of charge. We ship as soon as payment has been received.
3. PAYPAL PLUS
PayPal PLUS is an online payment service that allows you to pay securely, easily and quickly in our online shop. There are no additional costs for you. The delivery takes place immediately after receipt.
PayPal PLUS combines several forms of payment. You can pay even without owning a PayPal account by direct debit or by credit card in addition to the normal PayPal account on existing PayPal account. Without registration. Easy and safe!
• Secure: Your bank or credit card data is stored only on PayPal. Therefore, they are not sent over the Internet again with every online purchase.
• Simple: You pay with two clicks. Because you rely on your PayPal deposited bank or credit card data, instead of entering it for every purchase.
• Fast: PayPal payments arrive quickly. Then we can ship the goods immediately and you get usually sooner.
3.1 PayPal "classic"
To use this form of payment you will need a PayPal account. During the ordering process, you were automatically forwarded from our site to the PayPal page. You will be prompted to enter your PayPal login data. Please follow the instructions on the pages of PayPal. After completing the payment process on the PayPal pages, you will be returned to our shop to complete your purchase. You can find more information about the "PayPal payment method" on the page https://www.paypal.com/uk/webapps/mpp/home
3.2 Purchase with invoice with PayPal PLUS (only in Germany)
We handle the purchase by invoice via our external payment provider PayPal. To use this form of payment, you do not necessarily need a PayPal account. In the case of a purchase by invoice via PayPal, the total amount is due within 14 days from invoice receipt. The exact payment destination will be communicated to you on the invoice. The invoice is delivered with the delivery.
That's how it works:
When choosing the payment method, select PayPal PLUS and then "Purchase with invoice". In the next step, please agree to our terms and conditions and the cancellation policy and select the "Buy" button. Afterwards, you will be directed to the website of PayPal, please complete the required data, agree to the terms, the data protection priciples and the creditworthiness check and click on "Agree and continue". Note: You can cancel payment processing at any time by clicking on "Cancel and back to Cantina24". You will be returned to Cantina24's website and you may choose a different method of payment. After completing the process on the pages of PayPal, you will automatically return to our online shop to complete your order. We will then send your ordered items. You will receive your invoice together with the delivery of the goods and pay it directly to PayPal. The account data are listed on the invoice and they are also communicated to you by e-mail in the order confirmation. Please make sure you use the intended purpose, so that the payment can be assigned to PayPal. Please do not pay directly to Cantina24 when choosing this method of payment!
3.3 Payment by direct debit with PayPal PLUS (only in Germany)
The payment by direct debit is handled by our external payment provider PayPal. To use this form of payment, you do not necessarily need a PayPal account. If you pay by direct debit via PayPal, you authorize PayPal to debit the invoice amount from your account.
That's how it works:
When choosing the payment option, select PayPal PLUS and then "Direct Debit". In the next step, please agree to our terms and conditions and the cancellation policy and select the "Buy" button. Afterwards, you will be directed to PayPal's website, please complete the required data and click "Next". Please follow the instructions on the pages of PayPal to complete the payment. Note: You can cancel payment processing at any time by clicking on "Cancel and back to Cantina24". You will be returned to Cantina24's website and you may choose a different method of payment. After completing the process on the pages of PayPal, you will automatically return to our online shop to complete your order. We will then ship your ordered items. You will receive your invoice together with the delivery of the goods, the invoice will be collected by PayPal. Note for you: PayPal does not provide any data about your bank connection to us as a connected dealer. For further information on payment by direct debit via PayPal, please refer to
3.4 Payment by credit card with PayPal PLUS
Payment by credit card is handled by our external payment provider PayPal. To use this form of payment, you do not necessarily need a PayPal account. If you pay by credit card via PayPal, you authorize PayPal to charge the invoice amount of your credit card.
That's how it works:
When choosing the payment option, select PayPal PLUS and then "Credit Card". In the next step, please agree to our terms and conditions and the cancellation policy and select the "Buy" button. Afterwards, you will be directed to PayPal's website, please complete the required data for your credit card and click "Next". Please follow the instructions on the pages of PayPal to complete the payment. Note: You can cancel payment processing at any time by clicking on "Cancel and back to Cantina24". You will be returned to Cantina24's website and you may choose a different method of payment. After completing the process on the pages of PayPal, you will automatically return to our online shop to complete your order. We will then send your ordered items. You will receive your invoice together with the delivery of the goods, the debit of your credit card will be followed by PayPal. Note for you: PayPal does not provide any data about your credit card to us as a connected dealer. For further information on payment via credit card, please refer to PayPal
4. DEBIT AND CREDIT CARDS
We use Stripe to process your credit card payments. Stripe is a quick and secure way to use your credit card and debit card for online payments. During the checkout you can choose between Visa, MasterCard und American Express.
That's how it works:
If you select "Debit and credit card" as the payment method in our online shop during the ordering process, your data will be automatically sent to the credit card company. By selecting this payment option, you consent to the transmission of personal data required for payment processing. Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA is certified under the US Privacy Shield.
When purchasing with a credit card, you provide your name, your credit card number, the check number and the expiry date of the credit card to the credit card company. The processing takes place in encrypted form. The credit card company then makes the payment to us after a technical check. Credit card details are not stored on our website.
Further information can be found at https://stripe.com/de/privacy.
5. CASH ON DELIVERY
You pay for your delivery conveniently upon receipt of the goods in cash at the courier. Please note that if you want to pay by cash on delivery, an additional COD charge of 9,90 EUR will be added to the package price.
6. PAY WITH AMAZON
• With Pay with Amazon, you can pay www.cantina24.de with the billing and shipping information from your Amazon account. This makes shopping with us quickly, simply and safely.
• If you use Pay with Amazon, you do not need to set on www.cantina24.de an account but can pay directly with the data from your Amazon account. Click in the basket on the button Pay with Amazon. You can then select the desired payment method (for example, credit card or direct debit) and complete your purchases with us.
• When paying via Amazon there is no extra cost, and billing information will not be disclosed. For more information and your order overview to Pay with Amazon, see
• If you select the payment method "Amazon Payments", payment processing via payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxemburg, subject to the application of the Amazon Payments Europe User Agreement, available at https://payments.amazon.co.uk/help/6019.
7. PAY WITH SOFORT
To pay with SOFORT, select the item "SOFORT" in the order step "Payment". After selecting the desired payment method SOFORT and completing your order, you will automatically be redirected to the Sofort - A Klarna Group Company direct transfer procedure in the Cantina24 online shop.
With the TÜV-certified payment system SOFORT, thanks to PIN & TAN, without registration, you can pay easily and securely with your usual online banking data.
• Secure - The system accepts the same PIN and recognizes your bank's valid TAN because you are logging in with your bank.
• Fast - Delivery right after the payment has been approved by your bank.
• Convenient - Immediately after completing your order at Cantina24 you can make the transfer directly to cantina24.de. A change to the website of your bank is no longer necessary.
Further information can be found here: https://www.klarna.com/pay-now/
PRICES AND DELIVERY CHARGES
All prices are inclusive of German sales tax.
Delivery costs (i.e., packaging and shipping charges) vary depending on the quantity of ordered goods and the delivery method. We will confirm delivery charges prior to shipment.
Overview of Delivery Charges
CHARGES FOR SHIPMENTS WITHIN GERMANY:
• Deutsche Post (DHL): EUR 8,00 for packaging and shipment
Free delivery for orders of more than EUR 100,00 (excluding delivery charges)
• UPS: EUR 8,00 for packaging and shipment
Free delivery for orders of more than EUR 100,00 (excluding delivery charges)
CHARGES FOR INTERNATIONAL SHIPMENTS:
• UPS - International ZONE 2 applies to the following countries:
Belgium, Luxembourg, the Netherlands, the Czech Republic and France.
EUR 19,00 for packaging and shipment
Free delivery for orders of more that EUR 300 (excluding delivery charges)
• UPS - International ZONE 3 applies to the following countries:
Austria, Denmark, Finland, Italy, Portugal, and the United Kingdom
EUR 19,90 for packaging and shipment
Free delivery for orders of more that EUR 350 (excluding delivery charges)
• UPS - International ZONE 4 applies to the following countries:
Poland, Slowakia, and Slovenia.
EUR 20,30 for packaging and shipment
Free delivery for orders of more than EUR 350 (excluding delivery charges)
• UPS - International ZONE 5 applies to the following countries:
Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, and Spain.
EUR 24,00 for packaging and shipment
Free delivery for orders of more that EUR 400 (excluding delivery charges)
PLACING AND CORRECTING YOUR ORDER
Once you have found a product you are interested in, you can add it to your shopping basket by clicking the button „ADD TO BASKET". You can review the contents of your basket at any time by clicking the button "BASKET." You can remove items from your shopping basket by clicking the trash can symbol immediately to the right of each product in your basket. If you would like to purchase the items in your shopping basket and are ready to check out, please select your preferred delivery and payment methods and press the button „CHECKOUT". You will be asked to enter your personal information and to accept our terms and conditions. You can cancel your order at any time. You can complete it by clicking the button "BUY." You can make changes or corrections to the information you have entered by going back and forth between the different steps in the order process.
The contract language is German. The presentation of the products in our Internet shop is not a legally binding offer, but a non-binding online catalogue. The object of the contract is the sale of goods via our Internet shop. After entering your personal data, the successful completion of the individual order steps and by clicking the corresponding button in the final step of the ordering process, you make a binding purchase offer for the goods contained in the shopping basket. Before submitting the order, you have the possibility to recognize possible input errors and to correct and / or modify them with the aid of the correction function.
The confirmation of the receipt of the order takes place immediately after sending the order. This automatic acknowledgment of receipt merely documents that the order has been received by us and does not represent an order acceptance.
We are entitled to accept your order within 2 days after receipt, by sending an order confirmation in writing or in text form (e-mail), in which you are asked for payment or the delivery of the goods confirmed.
A binding contract can also be concluded beforehand if you choose an online payment method and make the payment immediately after sending the order. In this case, the contract is concluded at the time the corresponding payment service provider confirms the execution of the payment instruction.
CONDITIONS OF SALE
The legally binding contract of sale (Your order) will be saved on our server. Our Terms and Conditions of Sale and Use (AGB) are available at www.cantina24.de. You will receive details of your order(s) by e-mail. Your order information is also available on our website, where (as a registered user) you can access it under „MY ACCOUNT.“
We endeavor to process your orders as soon as possible. Unless stated otherwise, we will ship within 1-3 business days of receipt or confirmation of your order.
If you have any questions, please contact us at:
RIGHT OF CANCELLATION
A consumer in terms of the AGB is a natural person who enters into a legal agreement for primarily non-commercial reasons.
RIGHT OF CANCELLATION
You are entitled to cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the product(s) purchased.
You must inform us of your decision to cancel your order at the following address:
Cantina24 - Mario Pacillo
D-32825 Blomberg / Lippe
Phone: 0049 (0)5235 97 47 3
Fax: 0049 (0)5235 99 24 21
Your notification must be explicit and transmitted in writing (e.g., by mail, fax, or e-mail). You may use the downloadable template for this purpose, which is available below.
To meet the cancellation deadline, it is sufficient for you to send your notification before the 14 days' cancellation period has expired.
EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the product(s) purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above notification. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest.
You must return the product(s) no later than 14 days from the day on which you communicated your cancellation. Please use the following address:
Cantina24 - Mario Pacillo (Warehouse)
D-32825 Blomberg / Lippe
To meet the return deadline, it is sufficient for you to ship the product(s) before the 14 days' return period has expired. You will have to bear the direct cost of returning these products. You may be liable if the value of the products returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics, and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right of cancellation does not apply to:
the supply of goods made to your specifications or clearly personalized;
the supply of goods which may deteriorate or expire rapidly;
the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of alcoholic beverages the price of which was agreed when the sale was confirmed but which can only be delivered 30 days after the date of the contract of sale and whose actual value is dependent on fluctuations in the market which we cannot control.
The right of cancellation ceases to apply to:
the delivery of products that are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery;
the delivery of products that, after delivery, are inseparably mixed with other items; and
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.
Cantina24 is bound by the general legal warranty provisions of German law. Please consult relevant product documentation for any information about possible additional warranties provided by the manufacturers or producers of our products.
Should you have any questions regarding your order or our products, please do not hesitate to contact us:
PHONE: ++49 (0)5235 97 47 3
FAX: ++49 (0)5235 99 24 21